1. Our principle
We only keep money we've earned. If something goes wrong and we haven't done the work that a payment covers, we refund the unearned portion. No hoops, no small-print.
2. Before work starts
If you've paid for an engagement and we haven't yet started work, you're entitled to a full refund. Write to hello@weblier.com and we'll process it within 10 business days.
3. Work in progress
If you cancel an engagement while we're actively working on it, we'll refund the portion of any prepayment that covers work not yet performed. The earned portion is calculated on a pro-rated basis against the SOW. Non-cancellable third-party costs we've already incurred on your behalf (cloud credits, third-party tools, licences) aren't refundable.
4. Completed milestones and delivered work
Fees for milestones or phases we've already completed and delivered aren't refundable, unless the Deliverables materially failed to conform to what was described in the SOW — in which case we fall back on the warranty in our Master Services Agreement.
5. Retainer engagements
Retainers are billed monthly in advance and can be cancelled on 14 days' written notice. Unused days in the notice period are not refundable. If the retainer is paid ahead for multiple months, unused full months after the notice period will be refunded.
6. Audits and fixed-scope sprints
Audits and fixed-scope sprints are small engagements with a defined deliverable. If we haven't started: full refund. If we've started and you cancel: pro-rated. Once the deliverable is handed over: no refund, warranty-only.
7. Dissatisfaction
If you aren't happy with how an engagement is going, tell us directly and early. We'd rather adjust course than issue a refund. If we can't resolve it, we'll work with you on a fair exit — up to and including a refund beyond what this policy strictly requires, if the situation warrants it.
8. How to request a refund
Email hello@weblier.com with:
- The SOW or invoice number the refund relates to.
- A brief description of the situation.
- The bank account or payment method the refund should go to.
We'll acknowledge within two business days and issue eligible refunds within 10 business days of confirming the amount.
9. Method of refund
Refunds go back to the original payment method where possible. If that's not possible (for example, an expired card), we'll arrange a bank transfer to an account you nominate.
10. Disputes
If you dispute a charge or a refund calculation, email legal@weblier.com. We'll review the engagement record and respond in writing within 10 business days. Unresolved disputes are handled under the governing law and venue in our Master Services Agreement.
11. Changes
We may update this policy. The “Last updated” date at the top reflects the current version. Changes apply to engagements signed after the change date; existing engagements remain under the policy in force when they were signed.
